Support

• Virtual Help Desk.
  
• Support Windows and Macintosh computers.
  
• Answer general questions on how to do…?
• Support employees working from home or the office.
• Assist with Apple ID/password.
• Assist with managing all your passwords.
• Zoom support – setting up breakout rooms.
• Assist in correcting problems with connecting to the internet.
  
• Connecting to the internet.
• Troubleshoot peripherals, printers, scanners, mobile phones.
  
• Troubleshoot email problems.
• Training on various applications (click).
  

BACKUP / PROTECTION

• Protection of malware, ransomware, viruses, and spyware
• Email/Spam Protection and backup.
• Backup options and solutions.
  

DATABASE DESIGN

• Tailored for the needs of the business.
• Develop & maintain custom database.
•  Using Microsoft Access & Visual Basic.

WEB PAGE MAINTENANCE

• Simple Webpage design.
• Assist with configuring and set up of a web page
• Virtual Help Desk service - Mac and Windows.
• Remote support available, access to the internet required.

SOFTWARE

• Assist in selecting Microsoft 365 Office or G Suite.
• Email setup and assistance selecting the correct service.
• Storage & sharing of multiple files with many users.
• Parental security for kids’ computers.
• List of Windows Software Expertise (click)
• List of Mac Software Expertise (click) 
  

PURCHASE and SET UP

• Guidance in selecting the right computer for your needs.
  
• Assist in selecting a laptop or desktop which is the best fit?
• Copy data from the old computer to the new computer.
• Computer set-up and configuration - Windows & Mac
• Switch from Windows to Mac.
• Switch from Mac to Windows.
• Selecting the right Wi-Fi solution
• List of Hardware Expertise (click)
• Email Migration - switch mail host from one to another
  

Training

• Training for all ages.
  
• General use of a Windows or Macintosh computer.
  
• Microsoft Word, Excel, PowerPoint, Outlook.
  
• Pages, Numbers, Keynote, Entourage, Mail.
  
• Microsoft 365 Office – Google Workspace (G Suite).
  
• iPhone, iPad, and Android mobile phones and tablets.
  

CONFIGURING PERIPHERALS

• Set up printers.
• Setup Netflix, Roku, Amazon Fire TV Stick.
• Set up and Sync your mobile device - iPhone and Android.
  
• Set up Alexa, Google Home.
  

WifI

• Optimize, secure your Wi-Fi Network.
• Increase coverage of Wi-Fi
• Configure separate networks for IoT devices and computers